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Leadership Turn

August 29th, 2006

Diffusing Anger

No matter how hard we may try to avoid a volatile situation, there will come a time when you have to deal with an angry person.  Whether it’s a boss, co-worker, team member, associate, employee, customer, or even a friend, at some point you will have to handle both the anger and the underlying issues.
Arguments […]

By Mary Jo Manzanares -- 6 comments

March 14th, 2006

Repairing a relationship - the out nice strategy

There are some people you lead, manage, work with that you just can’t stand right?
No?  Come on be honest, there is always one…..
My mum, never really known for her great advice, did give me a stellar piece of advice about people who just seem to have it in for you.  Word of warning - it […]

By Michelle -- 0 comments