No matter how hard we may try to avoid a volatile situation, there will come a time when you have to deal with an angry person.  Whether it’s a boss, co-worker, team member, associate, employee, customer, or even a friend, at some point you will have to handle both the anger and the underlying issues.
Arguments and healthy debates are a vital part of life, and learning to handle anger at a low level stage, can generally keep it from escalating to a problem.
While it’s easy to think that anger is the other person’s problem (and it may well be), anger …read more

There are some people you lead, manage, work with that you just can’t stand right?
No?  Come on be honest, there is always one…..
My mum, never really known for her great advice, did give me a stellar piece of advice about people who just seem to have it in for you.  Word of warning – it does only seem to work on women.
Mum’s advice?  Simple but devastatingly effective.  Be nice.  Overly nice.  I have employed it to great effect on 3 occassions.
In the first, a collegue and I just rubbed each other up the wrong way.  She became increasingly underhand, snide …read more