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How do you define success? Do you (or your boss) look only at the numbers and other recognized metrics or do you go a step further and evaluate the harder-to-define areas? Numbers and other business metrics are important, but they measure mostly the present, i.e., short-term results. What does long-term success look like? How can you evaluate yourself in terms of long-term success? Do you care? If your answer to the third question is “no” then you probably won’t be interested in the rest of this post, but if it is “yes” read on. Whether …read more

I read a fascinating article today about Americans, their stuff and their penchant for storing it instead of getting rid of it.
“The US has 2.3 billion square feet of self-storage space. (The Self Storage Association notes that, with more than seven square feet for every man, woman and child, it’s now “physically possible that every American could stand — all at the same time — under the total canopy of self-storage roofing. …one out of every 10 households in the country rents a unit…”
According to Derek Naylor, president of the consultant group Storage Marketing Solutions, “Human laziness has always been …read more

I was sent an advance copy of The Pursuit of Something Better: How an Underdog Company Defied the Odds, Won Customers’ Hearts, and Grew its Employees into Better People and it’s a great read.
What do you do with a slightly-below-mediocre company that keeps its business going by staying in small markets where its dominance is assured by an almost total lack of competition; a company with little regard for its employees and less for the communities in which it operates?
You bring in a CEO who has a passionate belief that the interaction between customers and frontline associates has the greatest …read more