I just finished Mary Higgins Clark’s memoir. Hers is a name you see everywhere, books, TV movies and on the big screen. The memoir is a fast read, a fascinating peek into the world that shaped this master storyteller and some excellent insights on just plain living.
“When a child comes to you wanting to share something he or she has written of sketched, be generous with our praise. If it’s a written piece, don’t talk about the spelling or the penmanship; look for creativity and applaud it. The flame of inspiration needs to be encouraged. Put a glass around that …read more

Southwest Airlines, like Zappos, has a corporate culture that is head and shoulders above most and is the envy of their competitors.
Southwest’s culture is so important that the company walked away from a deal to buy Frontier Air Lines.
It is that culture has helped Southwest weather the current financial storm and it zealously guards that culture because it knows it is the true foundation of its strength..
As Gary C. Kelly, Chairman, President and CEO, said in the during the Q2 Earnings Call,
“Excluding special items, we reported a second quarter profit of $59 million and that was $0.08 a share. And …read more

Remember the really bad culture? Here’s a picture of what happened.
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